Exchange Policy – HUES PERFUMES

At HUES PERFUMES, we take utmost care in packaging and delivering our products. However, in the unlikely event that a product is delivered in a damaged condition, we are happy to offer an exchange under the following terms:

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1. Eligibility for Exchange

Exchanges are only applicable in cases of:

• Damaged product(s) during transit
• Defective or broken item(s) upon delivery

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2. How to Request an Exchange

• Contact our customer care team at:

support@huesperfumes.com

within 24 hours of receiving the product.

• You must share clear photos and/or an unboxing video showing the damage along with the original packaging.

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3. Verification Process

Once we receive your claim and supporting media proof, our team will verify the details. This verification process may take 1–2 working days.

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4. Timeline for Exchange Dispatch and Delivery

• If the claim is approved, the replacement product will be dispatched and delivered within 5–7 working days from the date of verification.
• In case the product is out of stock, we may offer:
  • A suitable alternative product, or
  • Store credit equivalent to the product value

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5. Conditions

• Products must be unused and returned in their original packaging (if applicable).
• Exchange is not applicable for products damaged due to misuse, mishandling, or improper storage after delivery.

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For any concerns, feel free to reach out to our support team at:

support@huesperfumes.com 
+91-9205929702

Your satisfaction is our top priority.